How Freelo works, in detail.
Everything the product does, written down. Start with the basics if you are new — they apply to both sides — then read the section for your role.
Getting started
The rules that apply to everyone — accounts, money, messages, alerts.
What Freelo is and how it works
Escrow-protected fixed-price contracts between clients and verified Indonesian talent.
Signing up and signing in
Freelo has no passwords. You sign in with a one-time code or a social account.
One email, one role
An account is either a client or a talent. It cannot be both, and it cannot switch.
Fees, and who pays what
Posting and applying are free of charge. Freelo takes a flat 10% from the talent's payout.
Messaging and attachments
How chat works, what you can send, and why you sometimes have to wait for a reply.
Notifications
The bell icon, unread counts, and what actually triggers an alert.
For clients
Posting work, hiring, funding escrow, approving, and getting money back.
Setting up your company profile
The two-step setup you complete before you can post, and how to edit it later.
Posting a job
The six-step wizard, the limits on each field, and what happens after you publish.
Reviewing proposals and hiring
Shortlisting, counter-offering, and what accepting an offer actually does.
Funding the escrow
Paying by card through DOKU, the 7-day window, and what to do if the page does not update.
Managing a contract and approving work
Contract statuses, the Delivered flag, and the one irreversible button.
Disputes and refunds
Freezing the escrow, the 3-day window to settle it yourselves, and how refunds reach you.
Reviews
Leaving a review after completion, and the one you receive back.
For talent
Your profile, KYC, applying with tokens, delivering work, and getting paid.
Building your profile
The four onboarding steps and what profile strength actually measures.
KYC identity verification
What to prepare, why names must match, and what happens if you are rejected.
Apply tokens
You get 10 free every month. They reset, they do not stack, and they are never refunded.
Finding jobs and applying
Browsing, writing a cover letter, setting your bid, and why Apply is sometimes disabled.
Proposals and offers
Tracking your applications, and what you can do when an offer arrives.
Working on a contract
Check the escrow before you start, then deliver.
Getting paid
The 10% fee, why there is no withdraw button, and what each payout status means.
Disputes
What to do when a client will not approve work you have delivered.
Reviews
How reviews work and why the first few matter most.
Still stuck?
If something here does not answer your question — especially anything about a payment, a payout, or a dispute — email support@freelo.work with the contract link. That link tells us everything we need.