Where your money is, at every step.
Most marketplaces explain their features. We would rather explain your money — because that is what you are trusting us with. Here is the whole journey of one Rp 10.000.000 contract.
- 01
Post a job
Describe the work, set a budget range, attach files. Posting is free and takes minutes. Only identity-verified talents can apply.
Your money: still in your bank account.
- 02
Compare proposals, chat, negotiate
Talents apply with a bid. Every applicant shows a verified-identity badge, skills, rate and reviews from past contracts. Chat directly, counter their bid, agree on terms.
Your money: still yours. No fee for talking.
- 03
Hire — and fund the escrow
Awaiting client fundingAccepting a bid creates a contract at the agreed amount. You fund it by card through DOKU, our licensed Indonesian payment processor. The money is held by Freelo — the talent cannot touch it, and work starts only once it is funded.
Your money: Rp 10.000.000 held in escrow. Not paid out.
- 04
The talent works and delivers
DeliveredProgress happens in the contract chat. When the work is ready, the talent marks it delivered — nothing is paid automatically.
Your money: still in escrow while you review.
- 05
You approve — the escrow releases
CompletedOnly your approval moves the money. Freelo takes a flat 10% fee from the talent side and pays the rest to their KYC-verified bank account.
Your money: Rp 10.000.000 released — Rp 9.000.000 to the talent, Rp 1.000.000 platform fee.
- 06
If something goes wrong: dispute
DisputedEither side can open a dispute on a funded contract. The escrow freezes immediately. You talk it through in chat; if you cannot agree, Freelo reviews the full history — messages, deliveries, timeline — and decides a binding split. A full refund is a possible outcome.
Your money: frozen until resolved. Nobody can move it — including us, until a decision is made.